Publications

How do you create and maintain rapport with “me, myself and I”? A great place to start is to conduct a Personal SWOT.

How would you define “rapport”?

UK Training Specialists Announces New Partnership Arrangement with Leading Membership Association

It’s that time of year – a perfect time to check in with yourself on learning gained in 2021 to apply to 2022.

Download our free e-book containing the top 12 blogs for 2021!

Lightening the mood in the run up to the festive period, here’s some Emoji fun!

Listen! I’ve got something to tell you in this week’s #LunchNLearnWithLindsay!

You are in positions of great influence – you see, hear and experience what’s going on in your organisations from “the shop floor” to “the Board Room table” and are uniquely placed to put forward suggestions, ideas and proposals…

This year my pen is poised and I’ll be hand-writing Christmas cards – how about you?

2022 looms…as does goal setting for the new year! Learn how Locke & Latham’s Goal Setting theory can contribute to your success.

We know many of you wish you had an extra pair of hands…remember, though “You’re not an octopus”!

Issuing this on the day after Halloween and a steady stream of excited “Trick or Treaters” to Your Excellency HQ last night, it got me to thinking…

Feeling like you don’t fit in or you’re a “square peg in a round hole” has huge implications for your ultimate happiness and success.

Always consider things from another perspective….our Director Lindsay reminisces about living and working in the USA and the learning she gained…

Let’s replace the “F” word with the “C” word. Let’s favour Feedback over Criticism.

Hands up if you sometimes get to the end of your work day and feel like you haven’t achieved all you wanted to?

Today we complete our identification of emotional labels which will contribute to your Emotional Intelligence.

Today we continue with an identification of emotional labels which will contribute to your Emotional Intelligence. We are on the letters M to R.

How are you FEELING today?

Let’s continue with an identification of emotional labels which will contribute to your Emotional Intelligence.

Last week Your Excellency exhibited at The PA Show in London. It was the perfect opportunity to catch up with existing clients and business friends alongside meeting new EAs, PAs and Executive Support professionals keen to know how the team here at Your Excellency can support you in your career.

I do hope this week’s #LunchNLearnWithLindsay finds you well – and to all our UK readers, you are having an enjoyable Bank Holiday weekend.

Today I’m honing in on inspiring leadership quotes. During the two day training course “Management Skills” which forms a Unit of the Level 4 Qualification, I ask my learners to share their favourite quotes.

SMART GOALS …the star of “goal setting” since the 1980’s when first introduced by American Consultant George T Doran in his whitepaper “There’s a SMART Way to write management goals and objectives”. SMART is the simple and effective framework to ensure your goals can be defined, measured and achieved.

But in today’s demanding and fast-paced business environment, how robust is Doran’s method? How SMART is SMART?

Emotional Intelligence & See you at The PA Show 2021!

Many of you reading this are the “go to” person in your team when things go wrong. With a wave of your metaphoric magic wand, the expectation is that you’ll have all the answers and you’ll save the day…..

Remember my “Manage your Energy” session where I identified that the best way to renew our emotional energy is to say “thank you”? In whatever form this takes (an email, a text, a phone call, a handwritten card through the post, a hug….) it’s a recognition and appreciation of someone that ensures a flood of feel-good emotions (for both parties!).

Today I’m asking you to identify someone you’d like to say “thank you” to and then to do it!

As many of venture to in-person events, here’s our Five essential tips to ease you back…

Breaking down ASSERTIVENESS into the 3Vs of communication – Verbal, Vocal and Visual – is a fantastic way of honing in on the intricacies of applying assertive communication. Consider the following:

In this issue I want to share a simple ABC model with you and I’m using a slide taken from our training materials for the Ofqual Regulated Level 3 Qualification that Your Excellency deliver.

We are continuing with advice and tips to deal with challenging situations and I believe this C S Lewis quote is apt for today’s content and retaining that overriding positivity.

Step away from that “woe-is-me” cry when things don’t go to plan! It’s important to foster a solution-focused attitude rather than wallowing in despair…I know it’s “easier-said-than-done” but with a few techniques and ideas at the ready, you’ll become more adept at dealing with days that are far from perfect!

It’s SO important to identify the changes that you need to make for a better tomorrow, a better appreciation of your role and the contributions you make to the success of your Executive, your team – actually, make that, your organisation.

Welcome to another instalment of “The Magic of Words”.  I hope you’ve enjoyed a great weekend (for those in the …

Goals and objectives are there to be “achieved” so it makes sense that the use of words that promote forward movement and momentum are your magic ones. You are heading towards achieving your goals and putting in to practice “towards” thinking using “towards” words as opposed to “away from” thinking and “away from” words.

Over the next few weeks, I will be sharing learning on “The Magic of Words” and my belief that words have a magic and power to them. Words can transport you to a different place, a different time and they can evoke feelings, sounds, movements and images.

Over the next few weeks, I will be sharing learning on “The Magic of Words” and my belief that words have a magic and power to them. Words can transport you to a different place, a different time and they can evoke feelings, sounds, movements and images.

Today I’m sharing details of our June events with you. As you’ll see, there’s quite a lot going on for the Your Excellency team and, as ever, we are delighted to be supporting this profession.

Today’s content is prompted by the increasing number of requests we are receiving from EAs and PAs asking for help with self-funding their learning and development. I am reminded of an article I wrote last year in relation to learning and development for this profession.

The Tenth Thing : Opportunity

With all the great Things we’ve identifed, from the First Thing to the Ninth Thing, there comes Opportunity.

Opportunity. To grow as an individual and become a valued member of your organisation’s team

Opportunity. To learn new things

Opportunity. To meet inspirational people in the Executive Support community

The Ninth Thing : Evolution of the role
As a former PA myself, my passion is for championing the role. It is always a delight to meet PAs, EAs and Executive Support professionals who are thriving in the diversity of their positions and who take a proactive approach when faced with the challenges, demands and opportunities available to them – they share my belief that this is a really exciting profession.

The Eighth Thing : Recognition and Awards

We all love that pat on the back as recognition that we’re doing a great job. If it’s not something you’re getting in the workplace, you will find my new blog post “Why you’re not getting the recognition you deserve” a very interesting read.

The Seventh Thing : Specialist Recruitment Agencies

At this point, it would be remiss of me not to acknowledge the challenges that some of you readers have faced with changes in employment and having to apply for a new position in COVID-times. I know it’s been hard and I hope my weekly #LunchNLearn’s, including this series, have gone some way to providing inspiration, motivation and positivity.

The Sixth Thing : Specialist EA/PA Conferences, Exhibitions and Summits

Where to start?! There are some amazing events (and therefore networking and development opportunities) for 21st century administrative professionals. Here’s a couple of events that we are proud to be supporting in the next few months:

This message is being emailed to everyone who we have had the pleasure to work with or who has expressed an interest in our offerings. This is a “takeover” of my weekly #LunchNLearnWithLindsay mailout (which you can sign up to here if you want to continue receiving every Monday lunchtime).

The Fifth Thing : Networking

This is a continuation of the 10 things to be grateful for as a 21st century PA and we are on the Fifth Thing (you can catch up on Previous Things here!).

The Fourth Thing : Specialist PA Magazines & Resources

As an advocate of life-long learning, I believe we can learn something from every experience and every opportunity. Whenever possible, use your tea/coffee break and commute/travel times to immerse yourself in helpful hints, tips and articles available from specialists PA Magazines and resources.

The Third Thing : Specialist PA Training

You only have to “Google it mummy” (see The Second Thing!) for “PA Training” or “PA Qualifications” and your hunger for new learning and upscaling your skills and expertise will be well and truly fed, including, of course, training from Your Excellency Limited Virtual Academy.

We’ve recently had an influx of subscribers to Your Excellency’s email communications, combined with interest in our new 2021 Programme The …

I wrote a blog post back in 2017 with this title ⬆⬆⬆ and I have decided to “resurrect it” one “thing” at …

What do you think are the top skills required of an exceptional Personal Assistant? How do your current skillsets meet …

I had a lovely “out of work hours” WhatsApp conversation with Sarah Howson the other evening (you can learn more …

Managers V Leaders At last week’s training delivery of the Level 4 Unit “Management Skills”, our learners had some fascinating discussions …

In today’s #LunchNLearnWithLindsay I’m sharing some guidelines on putting forward your opinion. These simple, yet effective guidelines provide grounded, practical …

Welcome to this week’s #LunchNLearnWithLindsay where I’m encouraging you to get your “clicking finger” ready as I share my Top …

Wow!  Our news last week about The Mini MBA for Senior & Executive Assistants caused quite a stir in the EA community.  …