Consider Words, Tone & Body Language Based on the research of  Harvard Professor Albert Mehrabian, face-to-face communication when sharing our thoughts and feelings, can be broken down into three areas

Use Towards Language ‘If you believe you can or believe you cannot do something, either way you are likely to be right”  Henry Ford To inspire and motivate (yourself and

Tailor your language! Tailoring your language to the person you’re communicating with means they can better identify with what you’re saying.  It’s a surefire way of getting on the same

I love sharing management and leadership theories with my PA and EA clients. There is something immensely satisfying about the PA who, eyes wide in realisation, announces “So there’s a

Did you know that, whilst we access all five senses to “make sense” of our worlds (we see, hear – feel – touch and emotions, smell and taste),  most of

Emotions are running high during this global pandemic. The need to recognise, understand and manage these emotions is crucial as we strive not just to survive but to thrive through

Consider your role a privileged position.  You are privy to lots of information.  You have contact with your Executives, team members, customers, clients and suppliers.    Even with the current

Consider your role a privileged position.  You are privy to lots of information.  You have contact with your Executives, team members, customers, clients and suppliers.    Even with the current

Consider your role a privileged position.  You are privy to lots of information.  You have contact with your Executives, team members, customers, clients and suppliers.    Even with the current