The Role of the Personal Assistant

This one day training course is a Unit of the IQ/IAM Level 3 Award in Professional PA & Administration Skills


The role of the Personal Assistant can be complex, varied and challenging, particularly when new to the role. This Unit covers the role and skills required by a PA, how to communicate, network and influence others, different management styles and skills in the business environment, time management, organising meetings and setting goals.

At the end of this course you will be able to:

  • Define the role and skills required of an effective PA and appreciate the value you add to your organisation
  • Identify strategies to manage the challenges, pressures and demands of your profession
  • Communicate, network and influence others
  • Develop your ability to communicate assertively
  • Recognise different management styles and how to respond to them to create successful working relationships
  • Employ the most up to date practices for effective time management, goal setting and organisation including diary management and facilitating meetings
  • Share best practice with your fellow learners
  • Identify strategies and resources to proactively progress in your career

Why train with Your Excellency?

We're PA/EA champions

Your Excellency champions PAs like no other training provider. Working with the Institute of Administration Management, we have designed IAM Level 3 & 4 qualifications that will help to develop your career and profile within your business.

We're part of a big network

We’re well connected in the PA, VA and learning & development communities. We value the power of networking and can give you a personal introduction to PA Networking owners in your area so you can tap into the amazing community around you.

Accredited by the IAM

This course is one of 12 available within the Level 3 Award in Professional and Administration Skills. Complete 5 of your choice and you will achieve your own professional qualification. Because we are accredited by the IAM, you can be absolutely sure that our content is of the highest quality and completely up-to-date. And because PAs often have different responsibilities, our courses cover everything from marketing to finance, event management to business writing.

Industry leading training

If you want to take your career as a PA or EA to another level, there is no better training partner than Your Excellency to ensure you achieve your goals.

Request details for the The Role of the Personal Assistant Unit

Complete the short form below to request further details of this course, or call the number below.

00 44 (0)7930 194147

To find out more call Lindsay on the number above or email her directly.