Effective Office Management

This two day training course is a Unit of the IQ/IAM Level 4 Certificate in Office & Administration Management


This Unit will develop the learners’ knowledge and understanding of effective office management. It covers the role of senior administration staff in managing work and techniques for planning, prioritising and managing work and projects. They will also develop their understanding of the role of senior administration staff in managing people.

At the end of this course you will be able to:

  • Identify the roles and responsibilities of the Office Manager and the contribution to the success of the organisation
  • Plan and prioritise your workload by applying recognised time management tools and project management methodology
  • Set personal and collaborative objectives to support effective office management
  • Explore the knowledge, skills, personal attributes and behaviours of managers and leaders
  • Use delegation as an effective work management tool
  • Understand the characteristics, advantages and disadvantages of different management styles
  • Communicate assertively using proven models and approaches
  • Apply problem solving and decision making theory to create and maintain robust working processes
  • Evaluate the effectiveness of your current processes, procedures and work systems

Why train with Your Excellency?

We're PA/EA champions

Your Excellency champions PAs like no other training provider. Working with the Institute of Administration Management, we have designed IAM Level 3 & 4 qualifications that will help to develop your career and profile within your business.

We're part of a big network

We’re well connected in the PA, VA and learning & development communities. We value the power of networking and can give you a personal introduction to PA Networking owners in your area so you can tap into the amazing community around you.

Accredited by the IAM

This course is one of 12 available within the Level 3 Award in Professional and Administration Skills. Complete 5 of your choice and you will achieve your own professional qualification. Because we are accredited by the IAM, you can be absolutely sure that our content is of the highest quality and completely up-to-date. And because PAs often have different responsibilities, our courses cover everything from marketing to finance, event management to business writing.

Industry leading training

If you want to take your career as a PA or EA to another level, there is no better training partner than Your Excellency to ensure you achieve your goals.

Request details for the Effective Office Management Unit

Complete the short form below to request further details of this course, or call the number below.

00 44 (0)7930 194147

To find out more call Lindsay on the number above or email her directly.