Management Skills for Senior Administration Staff

This two day training course is a Unit of the IQ/IAM Level 4 Certificate in Office & Administration Management


This Unit will suit experienced PAs or senior administrators who work closely with their organisation’s senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.

It covers the fundamentals of people management skills and the contextual positioning of managers within an organisation. Learners will also learn how to motivate staff and communicate with people at all levels, including techniques to delegate tasks.

It will give them the skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards their point of view. It also helps them to identify key areas for personal development to improve their managerial effectiveness.

At the end of this course you will be able to:

  • Understand different types of organisation structure and the advantages and disadvantages of each
  • Understand how organisations use objectives to manage and monitor strategic and operational performance
  • Identify and set goals to support performance management
  • Explore the knowledge, skills, personal attributes and behaviours of managers and leaders
  • Recognise the importance of communication and develop different communication strategies
  • Understand the characteristics and structure of giving and receiving high quality feedback
  • Use delegation to successfully enhance the development of yourself and others
  • Recognise different motivational factors for yourself and others to lead and influence
  • Identify the characteristics of effective teams
  • Evaluate and apply different problem solving processes, tools and techniques
  • Identify the source, nature, prevention and resolution of conflict within organisations

Why train with Your Excellency?

We're PA/EA champions

Your Excellency champions PAs like no other training provider. Working with the Institute of Administration Management, we have designed IAM Level 3 & 4 qualifications that will help to develop your career and profile within your business.

We're part of a big network

We’re well connected in the PA, VA and learning & development communities. We value the power of networking and can give you a personal introduction to PA Networking owners in your area so you can tap into the amazing community around you.

Accredited by the IAM

This course is one of 12 available within the Level 3 Award in Professional and Administration Skills. Complete 5 of your choice and you will achieve your own professional qualification. Because we are accredited by the IAM, you can be absolutely sure that our content is of the highest quality and completely up-to-date. And because PAs often have different responsibilities, our courses cover everything from marketing to finance, event management to business writing.

Industry leading training

If you want to take your career as a PA or EA to another level, there is no better training partner than Your Excellency to ensure you achieve your goals.

Request details for the Management Skills for Senior Administration Staff Unit

Complete the short form below to request further details of this course, or call the number below.

00 44 (0)7930 194147

To find out more call Lindsay on the number above or email her directly.