The Role of the Personal Assistant

This one day training course is a Unit of SFJ Awards – Level 3 Award in Professional PA & Administration Skills


The role of the Personal Assistant can be complex, varied and challenging, particularly when new to the role. This Unit covers the role and skills required by a PA, how to communicate, network and influence others, different management styles and skills in the business environment, time management, organising meetings and setting goals.

At the end of this course you will be able to:

  • Define the role and skills required of an effective PA and appreciate the value you add to your organisation
  • Identify strategies to manage the challenges, pressures and demands of your profession
  • Communicate, network and influence others
  • Develop your ability to communicate assertively
  • Recognise different management styles and how to respond to them to create successful working relationships
  • Employ the most up to date practices for effective time management, goal setting and organisation including diary management and facilitating meetings
  • Share best practice with your fellow learners
  • Identify strategies and resources to proactively progress in your career

Why train with Your Excellency?

We're PA/EA champions

Your Excellency champions PAs like no other training provider. We design and deliver accredited training and qualifications that help to develop your career and profile within your business. Our founder and Director Lindsay Taylor is a former PA herself so she understands the challenges you face in this diverse role. We advocate membership of a professional body and have a close relationship with the Institute of Administrative Management (IAM).

We're part of a big network

We’re well connected in the PA, VA and learning & development communities. We value the power of networking and can give you a personal introduction to PA Networking owners in your area so you can tap into the amazing community around you. Furthermore, during your period of study with us you have student membership of the IAM. Upon achievement of your qualification you can upgrade to full IAM Membership at preferential Your Excellency alumni rates.

We Deliver Accredited Training and Qualifications

This course is one of 12 available within the Level 3 Award in Professional PA and Administration Skills. Complete 5 of your choice and you will achieve your own professional qualification. We work with Awarding Organisation SFJ Awards who are regulated by Ofqual. This means you can be sure that our content is of the highest quality and completely up to date.

Industry leading training

If you want to take your career as a PA or EA to another level, there is no better training partner than Your Excellency to ensure you achieve your goals. Because we understand that in the PA, EA and Administrative profession you often have many different responsibilities, our courses cover everything from marketing to finance, event management to business writing.

Contact us to request more details of our accredited qualifications and coaching services

For EA/PA training and coaching enquiries

00 44 (0)7930 194147

To find out more call us on the number above or email Lindsay Taylor directly

For executive training and coaching enquiries

00 44 (0)7824 619125

To find out more call us on the number above or email Malcolm Taylor directly