| Welcome to this Issue No 268 and another “EA’s Guide to….” content to whet your learning appetite this week! Problem solving. It isn’t just about fixing things – it’s about improving how you work, support your Executive, and contribute to a thriving office. With the right mindset and tools, you’ll be the go-to person not just for answers, but for smart, sustainable solutions. To be great at problem solving, adopt a solution-focused mindset, follow a structured process like IDEAL, and blend logical and creative thinking to generate effective outcomes. 1. Start with the Right Mindset Believe every problem has a solution. This “enabling belief” sets the tone for proactive problem solving. Adopt a can-do attitude. As Henry Ford said, “If you believe you can or believe you can’t… you’re right.” Your mindset influences your outcomes 2. Use the IDEAL Model This five-step framework (attributed to John Bransford & Barry Stein in their 1984 book Problem Solver) keeps your problem-solving process structured and effective.  3. Combine Logical and Creative Thinking Logical Thinking Base decisions on facts and data. Ask: What do I know? What do I need to find out? Who can help me? Lateral (Creative) Thinking Think beyond the obvious. This isn’t just “thinking outside the box”. It’s imagining there is no box! Use techniques like: Six Thinking Hats® – devised by Edward de Bono, explore problems from different perspectives. Mind Mapping – visually organise ideas and connections. Random Ideation – devised by Michael Michalko in his book “Thinkertoys”, pick a random word and force connections to your challenge. Comparative Sensory Overload – compare your problem to an object’s look, feel, and sound. Step into My Shoes – imagine how others (e.g. your Executive, a customer, your younger self) would approach the issue. 4. Actionable Tips for EAs and PAs Be proactive. Don’t wait for problems to land on your desk—spot them early. Stay calm under pressure. Your team looks to you for stability. Document your process. Keep notes on what worked and what didn’t. Celebrate small wins. Recognising progress boosts morale and motivation. Encourage a solution-focused culture. Share techniques with colleagues and promote collaborative problem solving. |
