Lunch and Learn with Lindsay – Issue 290: Executive Presence : THINK about feedback

In this post we continue our learning on “Executive Presence”.  If you missed the start of this topic , you can catch up here. I am also delighted to let you know that the learning I’ve shared on this topic features as a complete article on PA Life’s webpage here too.


Executive Presence for the EA : Part IV

THINK About Feedback

Feedback is essential for growth, yet many professionals either avoid it or fail to use it effectively.

A simple and powerful consideration is the THINK model. Before giving or responding to feedback, ask:

Is it Truthful?
Is it Helpful?
Is it Inspiring?
Is it Necessary?
Is it Kind?

For self-reflection, use a structured approach:

3 things that went well
2 things that didn’t go so well
1 key area for improvement


This builds self-awareness without becoming overly critical.

Practical Takeaway : At the end of each week, spend 10 minutes reflecting using the 3–2–1 model. Over time, this creates consistent, measurable improvement.


Learning Consolidation
Executive Presence is not developed overnight.  It evolves through continuous learning and practice.

The “learning ladder” reminds us that growth moves through stages:Unconscious incompetence
Conscious incompetence
Conscious competence
4.     Unconscious competence

The key is to remain curious rather than judgmental. Curiosity opens the door to growth, while self-criticism can limit it.

To embed learning, consider:

What should you stop, start, and continue doing?
What do you need more of—and less of—in your professional behaviour?

Practical Takeaway: Choose one behaviour to consciously practise over the next two weeks (e.g., pausing before responding, or using more assertive language). Small, consistent actions lead to lasting change.

Final Thoughts
Executive Presence for the EA is about intentional development. It is the combination of confidence, communication, and credibility underpinned by a strong mindset and a commitment to growth.

You do not need to change who you are; you need to refine how you present your strengths. Consider the following :

If Executive Presence is how others experience you, what experience are you creating and what do you want it to be?

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