Effective Office Management

This two day training course is a Unit of SFJ Awards – Level 4 Certificate in Office & Administration Management


This Unit will develop the learners’ knowledge and understanding of effective office management. It covers the role of senior administration staff in managing work and techniques for planning, prioritising and managing work and projects. They will also develop their understanding of the role of senior administration staff in managing people.

At the end of this course you will be able to:

  • Identify the roles and responsibilities of the Office Manager and the contribution to the success of the organisation
  • Plan and prioritise your workload by applying recognised time management tools and project management methodology
  • Set personal and collaborative objectives to support effective office management
  • Explore the knowledge, skills, personal attributes and behaviours of managers and leaders
  • Use delegation as an effective work management tool
  • Understand the characteristics, advantages and disadvantages of different management styles
  • Communicate assertively using proven models and approaches
  • Apply problem solving and decision making theory to create and maintain robust working processes
  • Evaluate the effectiveness of your current processes, procedures and work systems

Why train with Your Excellency?

We're PA/EA champions

Your Excellency champions PAs like no other training provider. We design and deliver accredited training and qualifications that help to develop your career and profile within your business. Our founder and Director Lindsay Taylor is a former PA herself so she understands the challenges you face in this diverse role. We advocate membership of a professional body and have a close relationship with the Institute of Administrative Management (IAM).

We're part of a big network

We’re well connected in the PA, VA and learning & development communities. We value the power of networking and can give you a personal introduction to PA Networking owners in your area so you can tap into the amazing community around you. Furthermore, during your period of study with us you have student membership of the IAM. Upon achievement of your qualification you can upgrade to full IAM Membership at preferential Your Excellency alumni rates.

We Deliver Accredited Training and Qualifications

This course is one of 4 available within the Level 4 Certificate in Office & Administration Management. Complete 3 of your choice and you will achieve your own professional qualification. We work with Awarding Organisation SFJ Awards who are regulated by Ofqual. This means you can be sure that our content is of the highest quality and completely up to date.

Industry leading training

If you want to take your career as a PA or EA to another level, there is no better training partner than Your Excellency to ensure you achieve your goals. Because we understand that in the PA, EA and Administrative profession you often have many different responsibilities, our courses cover everything from marketing to finance, event management to business writing.

Contact us to request more details of our accredited qualifications and coaching services

For EA/PA training and coaching enquiries

00 44 (0)7930 194147

To find out more call us on the number above or email Lindsay Taylor directly lindsay@yourexcellency.co.uk

For executive training and coaching enquiries

00 44 (0)7824 619125

To find out more call us on the number above or email Malcolm Taylor directly malcolm@yourexcellency.co.uk