Management Skills for Senior Administration Staff
This two day training course is a Unit of SFJ Awards – Level 4 Certificate in Office & Administration Management
Overview
This course will suit experienced PAs or senior administrators who work closely with their organisation’s senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.
It covers fundamental people management skills and the contextual positioning of managers within an organisation. You will learn how to motivate staff and communicate with people at all levels, including techniques to delegate tasks and manage difficult responses. It will give you the skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards your point of view. It also helps you to identify key areas for personal development to improve your managerial effectiveness.
This is a live Virtual Instructor Led Two-Day training course that runs from 9.30 – 16.30 UK time on consecutive days with a break for lunch each day.
At the end of this course you will be able to:
- Understand different types of organisation structure and the advantages and disadvantages of each
- Understand how organisations use objectives to manage and monitor strategic and operational performance
- Identify and set goals to support performance management
- Explore the knowledge, skills, personal attributes and behaviours of managers and leaders
- Recognise the importance of communication and develop different communication strategies
- Understand the characteristics and structure of giving and receiving high quality feedback
- Use delegation to successfully enhance the development of yourself and others
- Recognise different motivational factors for yourself and others to lead and influence
- Identify the characteristics of effective teams
- Evaluate and apply different problem solving processes, tools and techniques
- Identify the source, nature, prevention and resolution of conflict within organisations
Why Train with Your Excellency?
All of Your Excellency’s trainers are fully qualified and proud to deliver exceptional training to our learners across the UK and the rest of the world.
We bring experience and expertise in the learning and development industry. Our training is delivered through a blend of online live virtual classes and pre-recorded sessions. You get the benefit of both group virtual learning and resources you can watch at your convenience.
Having trained thousands of Personal Assistants and Executive Assistants like you over the years, we are looking forward to welcoming you to the Your Excellency family of learners and alumni.
The Your Excellency Limited Team
Accredited Training Courses
All our EA and PA courses and programmes are accredited, so you can be sure you're getting training recognised by employers. Our qualifications fall on the Ofqual register.
Over 6000 EAs & PAs trained worldwide
Over 6000 EAs and PAs have benefited from our training worldwide and are now enjoying the benefits of our class leading training and coaching.
Blended learning approach
Our training is delivered via both virtual group sessions and pre-recorded videos - combining group learning and Modules you can watch in your own time.
Qualified trainers & coaches
All our trainers are qualified and experts in the topics they deliver. We are long-standing members of The Association for Coaching ®
Five star training & coaching
We always strive to over deliver in our training. Check out our reviews from previous course attendees on TrustPilot