Management Skills for Senior Administration Staff
This two day training course is a Unit of SFJ Awards – Level 4 Certificate in Office & Administration Management
This Unit will suit experienced PAs or senior administrators who work closely with their organisation’s senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.
It covers the fundamentals of people management skills and the contextual positioning of managers within an organisation. Learners will also learn how to motivate staff and communicate with people at all levels, including techniques to delegate tasks.
It will give them the skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards their point of view. It also helps them to identify key areas for personal development to improve their managerial effectiveness.