Management Skills for Senior Administration Staff

This two day training course is a Unit of SFJ Awards – Level 4 Certificate in Office & Administration Management


This Unit will suit experienced PAs or senior administrators who work closely with their organisation’s senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.

It covers the fundamentals of people management skills and the contextual positioning of managers within an organisation. Learners will also learn how to motivate staff and communicate with people at all levels, including techniques to delegate tasks.

It will give them the skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards their point of view. It also helps them to identify key areas for personal development to improve their managerial effectiveness.

At the end of this course you will be able to:

  • Understand different types of organisation structure and the advantages and disadvantages of each
  • Understand how organisations use objectives to manage and monitor strategic and operational performance
  • Identify and set goals to support performance management
  • Explore the knowledge, skills, personal attributes and behaviours of managers and leaders
  • Recognise the importance of communication and develop different communication strategies
  • Understand the characteristics and structure of giving and receiving high quality feedback
  • Use delegation to successfully enhance the development of yourself and others
  • Recognise different motivational factors for yourself and others to lead and influence
  • Identify the characteristics of effective teams
  • Evaluate and apply different problem solving processes, tools and techniques
  • Identify the source, nature, prevention and resolution of conflict within organisations

Why train with Your Excellency?

We're PA/EA champions

Your Excellency champions PAs like no other training provider. We design and deliver accredited training and qualifications that help to develop your career and profile within your business. Our founder and Director Lindsay Taylor is a former PA herself so she understands the challenges you face in this diverse role. We advocate membership of a professional body and have a close relationship with the Institute of Administrative Management (IAM).

We're part of a big network

We’re well connected in the PA, VA and learning & development communities. We value the power of networking and can give you a personal introduction to PA Networking owners in your area so you can tap into the amazing community around you. Furthermore, during your period of study with us you have student membership of the IAM. Upon achievement of your qualification you can upgrade to full IAM Membership at preferential Your Excellency alumni rates.

We Deliver Accredited Training and Qualifications

This course is one of 4 available within the Level 4 Certificate in Office & Administration Management. Complete 3 of your choice and you will achieve your own professional qualification. We work with Awarding Organisation SFJ Awards who are regulated by Ofqual. This means you can be sure that our content is of the highest quality and completely up to date.

Industry leading training

If you want to take your career as a PA or EA to another level, there is no better training partner than Your Excellency to ensure you achieve your goals. Because we understand that in the PA, EA and Administrative profession you often have many different responsibilities, our courses cover everything from marketing to finance, event management to business writing.

Contact us to request more details of our accredited qualifications and coaching services

For EA/PA training and coaching enquiries

00 44 (0)7930 194147

To find out more call us on the number above or email Lindsay Taylor directly

For executive training and coaching enquiries

00 44 (0)7824 619125

To find out more call us on the number above or email Malcolm Taylor directly