Management Skills for Senior Administration Staff

This two day training course is a Unit of SFJ Awards – Level 4 Certificate in Office & Administration Management

Overview

This course will suit experienced PAs or senior administrators who work closely with their organisation’s senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.

It covers fundamental people management skills and the contextual positioning of managers within an organisation. You will learn how to motivate staff and communicate with people at all levels, including techniques to delegate tasks and manage difficult responses. It will give you the skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards your point of view. It also helps you to identify key areas for personal development to improve your managerial effectiveness.

This is a live Virtual Instructor Led Two-Day training course that runs from 9.30 – 16.30 UK time on consecutive days with a break for lunch each day.

At the end of this course you will be able to:

Why train with Your Excellency?

We're PA/EA champions

Your Excellency champions PAs like no other training provider. We design and deliver accredited training and qualifications that help to develop your career and profile within your business. Our founder and Director Lindsay Taylor is a former PA herself so she understands the challenges you face in this diverse role. We advocate membership of a professional body and have a close relationship with the Institute of Administrative Management (IAM).

We're part of a big network

We’re well connected in the PA, VA and learning & development communities. We value the power of networking and can give you a personal introduction to PA Networking owners in your area so you can tap into the amazing community around you. Furthermore, during your period of study with us you have student membership of the IAM. Upon achievement of your qualification you can upgrade to full IAM Membership at preferential Your Excellency alumni rates.

We Deliver Accredited Training and Qualifications

This course is one of 4 available within the Level 4 Certificate in Office & Administration Management. Complete 3 of your choice and you will achieve your own professional qualification. We work with Awarding Organisation SFJ Awards who are regulated by Ofqual. This means you can be sure that our content is of the highest quality and completely up to date.

Industry leading training

If you want to take your career as a PA or EA to another level, there is no better training partner than Your Excellency to ensure you achieve your goals. Because we understand that in the PA, EA and Administrative profession you often have many different responsibilities, our courses cover everything from marketing to finance, event management to business writing.

Contact us to request more details of our Accredited Programmes, Professional Qualifications, Courses or coaching services

Malcolm Taylor

Founder & Director

malcolm@yourexcellency.co.uk

+44 7824619125

Lindsay Taylor

Founder & Director

lindsay@yourexcellency.co.uk

+44 7930194147