The Language of Leadership – Part 4

Consider Words, Tone & Body Language

Based on the research of  Harvard Professor Albert Mehrabian, face-to-face communication when sharing our thoughts and feelings, can be broken down into three areas –

1) the words that we speak
2) the tone that we use and
3) the body language that we use.

The words that we speak account for 7% importance in getting our message across, the tone for 38% and the body language for 55%.

The language of leadership extends beyond the actual “words” we are using then.  We need to be aware of the tone and body language we use in our face to face communication.  We need to understand that when words, tone and body language are aligned or “congruent”, when we “speak the meaning, not just the words”, we are ensuring our message has more impact thus contributing to the inspiration it imparts.

Share:

More Posts

Become a truly exceptional EA by combining strategy, finance, marketing and leadership know-how in this accessible and accredited blended-learning Programme. The Mini MBA is for Senior & Executive Assistants who want to master business and leadership skills.

The knowledge and skills you will learn will be equally useful within your professional role and personal lives.

IAM are one of the oldest professional bodies for business and administrative managers in the UK.

During your period of study with Your Excellency Limited, you will have Student Membership status of the IAM.

When you achieve your qualification, you’ll be able to take advantage of a preferential Your Excellency alumni rate and upgrade to full membership status.

Existing IAM members are eligible for 15% discount on listed training prices.

Your Excellency offers professional accredited training through the SFJ Awards.

SFJ Awards are the Ofqual regulated Awarding Organisation for the Level 3 Award in Professional PA and Administration Skills and Level 4 Certificate in Office and Administration Management.

Reserve your place on the SFJ Awards Qualifications

Grow your confidence and study for an accredited, industry recognised professional qualification.

RESERVE YOUR PLACE ON THE MINI MBA

Places are VERY limited for each cohort and every programme of our Mini MBA sells out fast.