Consider Words, Tone & Body Language Based on the research of  Harvard Professor Albert Mehrabian, face-to-face communication when sharing our thoughts and feelings, can be broken down into three areas

Use Towards Language ‘If you believe you can or believe you cannot do something, either way you are likely to be right”  Henry Ford To inspire and motivate (yourself and

Tailor your language! Tailoring your language to the person you’re communicating with means they can better identify with what you’re saying.  It’s a surefire way of getting on the same

I love sharing management and leadership theories with my PA and EA clients. There is something immensely satisfying about the PA who, eyes wide in realisation, announces “So there’s a