We know many of you wish you had an extra pair of hands…remember, though “You’re not an octopus”!

Issuing this on the day after Halloween and a steady stream of excited “Trick or Treaters” to Your Excellency HQ last night, it got me to thinking…

Feeling like you don’t fit in or you’re a “square peg in a round hole” has huge implications for your ultimate happiness and success.

Always consider things from another perspective….our Director Lindsay reminisces about living and working in the USA and the learning she gained…

Let’s replace the “F” word with the “C” word. Let’s favour Feedback over Criticism.

Hands up if you sometimes get to the end of your work day and feel like you haven’t achieved all you wanted to?

Today we complete our identification of emotional labels which will contribute to your Emotional Intelligence.

Today we continue with an identification of emotional labels which will contribute to your Emotional Intelligence. We are on the letters M to R.

How are you FEELING today?

Let’s continue with an identification of emotional labels which will contribute to your Emotional Intelligence.

Last week Your Excellency exhibited at The PA Show in London. It was the perfect opportunity to catch up with existing clients and business friends alongside meeting new EAs, PAs and Executive Support professionals keen to know how the team here at Your Excellency can support you in your career.

I do hope this week’s #LunchNLearnWithLindsay finds you well – and to all our UK readers, you are having an enjoyable Bank Holiday weekend.

Today I’m honing in on inspiring leadership quotes. During the two day training course “Management Skills” which forms a Unit of the Level 4 Qualification, I ask my learners to share their favourite quotes.

SMART GOALS …the star of “goal setting” since the 1980’s when first introduced by American Consultant George T Doran in his whitepaper “There’s a SMART Way to write management goals and objectives”. SMART is the simple and effective framework to ensure your goals can be defined, measured and achieved.

But in today’s demanding and fast-paced business environment, how robust is Doran’s method? How SMART is SMART?

Emotional Intelligence & See you at The PA Show 2021!

Many of you reading this are the “go to” person in your team when things go wrong. With a wave of your metaphoric magic wand, the expectation is that you’ll have all the answers and you’ll save the day…..

Remember my “Manage your Energy” session where I identified that the best way to renew our emotional energy is to say “thank you”? In whatever form this takes (an email, a text, a phone call, a handwritten card through the post, a hug….) it’s a recognition and appreciation of someone that ensures a flood of feel-good emotions (for both parties!).

Today I’m asking you to identify someone you’d like to say “thank you” to and then to do it!

As many of venture to in-person events, here’s our Five essential tips to ease you back…

Breaking down ASSERTIVENESS into the 3Vs of communication – Verbal, Vocal and Visual – is a fantastic way of honing in on the intricacies of applying assertive communication. Consider the following:

In this issue I want to share a simple ABC model with you and I’m using a slide taken from our training materials for the Ofqual Regulated Level 3 Qualification that Your Excellency deliver.